AI Governance & Compliance
Our support covers the full lifecycle of AI governance, from risk assessment and documentation to oversight structures and compliance readiness. We provide clear, practical guidance that helps you identify risks, strengthen governance, and demonstrate accountability across your AI systems.
Our AI Governance Services Include:
- AI risk assessments
- EU AI Act readiness and classification
- Governance frameworks and oversight models
- Algorithmic accountability documentation
- Bias, fairness and transparency controls
- AI policies, procedures and internal standards
- Staff training and awareness
Risk Management
We help regulated organisations including legal, real estate, and letting professionals build robust governance structures that reduce operational risk and support sustainable business growth. Our work focuses on identifying root‑cause issues, improving internal processes, and embedding consistent, effective controls that meet regulatory expectations.
Risk Management Services Include:
- Operational risk assessments
- File audits and quality assurance
- Policy development and regulatory alignment
- Supervisory controls and monitoring
- Process improvement and governance frameworks
- Root‑cause analysis and remediation planning
AML Compliance
We support organisations in strengthening their Anti‑Money Laundering frameworks to ensure compliance with the Money Laundering Regulations and sector‑specific guidance. Our approach focuses on practical, proportionate controls that enhance due diligence, reduce exposure to financial crime risk, and support confident regulatory compliance.
AML Services Include:
- AML audits and compliance reviews
- Client onboarding and due diligence processes
- Source of Funds / Source of Wealth frameworks
- AML policy and procedure development
- File‑level AML checks and quality assurance
- Ongoing monitoring and risk‑based controls
Operational Improvement & Business Support
We help organisations streamline workflows, improve efficiency, and embed consistent, repeatable processes that support long‑term success. Our approach is practical, collaborative, and tailored to your business model and operational needs.
Our Operational Support Includes:
- Process mapping and optimisation
- Case management workflow design
- Governance reporting and oversight structures
- Staff capability development and training
- Root‑cause analysis and remediation planning
- Implementation support for new systems and processes
Debt Collection Support (Pre‑Legal & Compliance‑Focused)
We provide specialist support to help organisations improve their internal debt‑recovery processes while maintaining full regulatory compliance. Our work focuses on the operational and governance aspects of debt management, ensuring your systems are efficient, transparent, and aligned with industry standards. We do not undertake the collection of payments or engage in regulated debt‑collection activity. Instead, we support your organisation in managing the early stages of debt recovery with professionalism and clarity.
Our Debt Collection Support Includes:
- Pre‑legal debtor engagement and communication
- Review and optimisation of internal debt‑recovery workflows
- Compliance checks against regulatory and contractual requirements
- Development of clear, consistent debtor‑management procedures
- Staff guidance on tone, communication, and escalation pathways
- Identification of root‑cause issues affecting payment delays
- Recommendations for improving recovery rates without regulatory risk
This service is ideal for organisations seeking to strengthen their internal processes, reduce overdue accounts, and ensure that all pre‑legal engagement is handled professionally and compliantly while leaving formal debt collection to authorised providers.
Note: This service excludes formal fee collection
Wellness in the workplace
Promoting wellness in the workplace is essential to building a healthy, motivated, and resilient workforce. When employees feel valued and supported, engagement rises, performance improves, and individuals feel recognised beyond their day‑to‑day responsibilities.
A strong commitment to wellbeing starts at leadership level. When managers prioritise their own wellness, they are better equipped to lead with clarity, empathy, and confidence. Forward‑thinking organisations are now investing in structured wellness initiatives that reduce stress, encourage healthy productivity, strengthen retention, and attract high‑calibre talent.
Galleria Associates provides tailored management support across all levels of your organisation. By taking on key operational responsibilities, we enable managers to refocus on strategic priorities while we manage the day‑to‑day pressures behind the scenes creating space for healthier, more effective leadership.